Disclosure Policy
At NCIEM UG (www.nciem.de), we are committed to maintaining transparency with our customers, partners, service providers, and other stakeholders. This Disclosure Policy explains our business identity, commercial practices, product representations, promotional relationships, and content practices.
1. Business Identity
12435 Berlin
Germany
Nature of Business:
NCIEM UG operates nciem.de as an independent reseller of industrial equipment, measuring instruments, testing equipment, tools, and related products for commercial, professional, institutional, and other customers within the European Union.
NCIEM UG operates a just-in-time procurement and managed fulfilment model. Product sourcing is initiated after an order is confirmed and fulfilment is coordinated through our supplier and logistics network.
2. Order Processing, Returns & Warranty
Order Processing & Shipping:
Order Processing Time: 1–2 business days
Returns & Refunds:
We offer a 30-day return and refund policy, subject to the eligibility requirements, exclusions, and conditions stated in our Returns Policy and to applicable statutory rights.
For returns, warranty requests, or product-related concerns, please contact our customer support team.
Warranty & Brand Disclaimer:
Products may include a manufacturer or supplier warranty where applicable and as stated in the relevant product information or warranty documentation.
NCIEM UG is an independent reseller and is not endorsed by, sponsored by, or affiliated with a manufacturer unless such relationship is expressly stated.
Trademarks, brand names, product names, logos, and other proprietary identifiers displayed on the website remain the property of their respective owners and are used for legitimate product identification and resale purposes.
Accepted Payment Methods:
PayPal • Link (by Stripe) • Visa • Mastercard • American Express • Discover
3. Commercial Relationships
NCIEM UG generates revenue primarily through the sale of products offered through nciem.de.
We may also enter into commercial relationships with suppliers, service providers, marketing partners, or other business partners. Where content, placement, or a recommendation involves a material sponsorship, advertising, affiliate, or other promotional relationship, that relationship will be disclosed where required.
Commercial relationships do not alter our commitment to provide accurate and transparent information to customers.
4. Product Representations
We make reasonable efforts to ensure that product descriptions, technical specifications, prices, availability information, images, and other product information displayed on NCIEM.DE are accurate.
Product information and images may originate from manufacturers, authorized distributors, suppliers, licensed sources, or material created or prepared for NCIEM UG.
Manufacturers and suppliers may change specifications, packaging, product appearance, accessories, or other details without prior notice. Where a material discrepancy is identified, we will take reasonable steps to correct the information.
Shipping, returns, warranty, payment, and other material transaction information is made available through our applicable website policies.
If you believe any information displayed on NCIEM.DE is inaccurate, please contact us at [email protected].
5. Content & External Links
Our website may contain links to third-party websites, product resources, manufacturers, service providers, or other external sources for informational or operational purposes.
Third-party websites operate independently of NCIEM UG. We do not control their content, availability, privacy practices, security practices, or accuracy and are not responsible for changes made to third-party websites.
The inclusion of an external link does not by itself constitute an endorsement or affiliation unless expressly stated.
6. Endorsements, Reviews & Testimonials
Where customer reviews or testimonials are displayed on our website, we aim to present them accurately and without materially altering their meaning.
Where a review, testimonial, recommendation, product placement, or other content involves a material relationship such as a discount, sponsorship, incentive, affiliate relationship, or other commercial arrangement, the relationship will be disclosed where required.
7. Affiliate & Sponsored Content
From time to time, certain website content, product placements, promotions, or listings may be identified as Sponsored, Advertisement, Featured, or by another appropriate disclosure.
Such labels indicate that a commercial or promotional relationship may be associated with the relevant placement or content.
8. Returns & Refund Notice
For applicable eligibility requirements, time limits, exclusions, procedures, and other conditions relating to returns and refunds, please refer to our official Returns & Refunds Policy available through this website.
Nothing in our Returns & Refunds Policy is intended to restrict statutory consumer rights that cannot lawfully be excluded or limited.
9. Updates to This Disclosure Policy
We may update this Disclosure Policy from time to time to reflect changes to our business practices, website operations, commercial relationships, applicable requirements, or other relevant circumstances.
Any revised version will be published on this page with an updated Effective Date.