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Privacy Policy

Effective Date: 04 February 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://nciem.de/ (“the Site”).

1. Information Sharing

We only share your personal information with the following parties where necessary for the operation of our services:

  • Payment processors to complete transactions
  • Shipping and logistics partners to deliver your orders
  • Authorized service providers for customer support, warranty, and repair services
  • Marketing service providers for promotional communications, where you have provided the required consent
  • Legal or regulatory authorities where disclosure is required by law or necessary for fraud prevention, security, or law-enforcement purposes

We do not sell your personal information.

2. Cookie Usage

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Improve website functionality, performance, and user experience

You can manage or disable cookies through your browser settings and, where available, through the cookie preference controls provided on our website. Please note that certain site features may not function correctly if essential cookies are disabled.

3. How We Protect Your Data

We use appropriate technical and organizational security measures designed to protect personal information against unauthorized access, alteration, disclosure, or loss.

These measures may include:

  • Encryption to protect payment, login, and other sensitive information during transmission
  • Secure servers, systems, and network protections
  • Access controls designed to restrict personal information to authorized personnel and service providers

4. Your Data Rights

Subject to applicable data-protection law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data where permitted by law
  • Request a copy of certain personal data in a portable format, where applicable
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email protected] .

5. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

  • Provide and maintain our services
  • Process and administer customer orders
  • Comply with legal, regulatory, accounting, or tax obligations
  • Support product warranties, returns, repairs, and after-sales services
  • Establish, exercise, or defend legal claims where necessary

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational considerations.

Any updated version will be published on this page with a revised Effective Date. Where appropriate, we may also provide additional notice of significant changes.

7. Contact Us

If you have questions about this Privacy Policy, our data practices, your personal information, or if you wish to make a privacy-related request or complaint, please contact us using the details below.

National Company for Industrial Equipment Marketing NCIEM UG (haftungsbeschränkt)

Business Address
National Company for Industrial Equipment Marketing NCIEM UG (haftungsbeschränkt)
Lohmühlenstraße 65
12435 Berlin
Germany

Contact Information

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (Central European Time — CET/CEST)

Order Cut-off Time

6:00 PM (Central European Time — CET/CEST)

Order Processing & Shipping

Order Processing Time: 1–2 business days

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