1. Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This confirms that we have received your order in our system and pre-authorized your payment.

If you do not receive the confirmation email, please check your spam folder. Otherwise, email us at [email protected] with the subject line “Order Confirmation Not Received”, and our team will assist you.

2. Shipping Policy

At NCIEM.us, we are committed to providing fast, reliable, and transparent shipping across the European Union.

All items are shipped from inside the EU from:
National Company for Industrial Equipment Marketing NCIEM UG (haftungsbeschränkt) Lohmühlenstraße 65 12435 Berlin, Germany.

All products listed on this website are processed, and shipped exclusively from within Germany by NCIEM UG.

3. Service Area Limitation

This website (nciem.de) serves customers located within the EU only. Orders placed on this website are fulfilled exclusively by our German. entity and are not shipped internationally from this platform other than to EU Only.

Shipping Carriers: UPS, FedEx, DHL

4. Taxes

Orders shipped within the EU may be subject to applicable state sales tax. The correct tax amount will be automatically calculated at checkout.

5. Order Handling & Custom Products

All standard orders are processed within 1–2 business days. If your order includes custom items, our team will contact you to confirm customization details. Custom orders will be processed and shipped only after all required information is received.

6. Order Status & Tracking

You will receive email updates about your order status and tracking details once your order has shipped. If you do not receive a tracking number within 7 business days, please contact us at [email protected] for immediate assistance.

7. Order Acceptance & Fraud Prevention

We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to:

• Product availability
• Pricing or listing errors
• Suspected fraud

To protect against fraudulent activity, we may request additional verification, including billing or shipping address confirmation, phone verification, or identity verification. If an order appears suspicious, it may be canceled without prior notice.

8. Pricing Accuracy

Although we strive for accuracy in product descriptions and pricing, errors may occasionally occur. If a product is listed incorrectly, we reserve the right to cancel the order even if payment has been processed. In such cases, we will notify you and provide further instructions.

9. Contact Information